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Refund Policy

Last updated: 29 September 2026

This policy explains how free trials, cancellations and refunds work for TouchTargets subscriptions, provided by AGR Group (“TouchTargets”, “we”, “us”). TouchTargets is a service for businesses.

1. Free trial

  • Every paid plan, single agent and add-on starts with a 3-day free trial.
  • If you cancel during the trial, you will not be charged.
  • The Free plan has no charges.

2. Cancelling a subscription

  • You can cancel any subscription from the Billing page in the app, or by emailing [email protected].
  • Single agents, add-ons, Essentials, and the Freelancer and Agency plans are month to month. When you cancel, the subscription stays active until the end of the current paid month and is not renewed.
  • Done-for-you plans (Starter team, Growth, Pro, Team) have a 3-month minimum term. You can cancel at any time; the cancellation takes effect at the end of the minimum term, or at the end of the current paid month if the minimum term has already passed.
  • After cancellation, you can export your reports and data for 30 days.

3. Refunds

  • After the free trial, payments are not refundable, including for partly used months, except in the cases below.
  • Duplicate or incorrect charges are always refunded in full once confirmed.
  • Charges made after you cancelled correctly are refunded in full.
  • If we are unable to provide the service for reasons within our control for a significant part of a billing month, we will credit or refund the affected period.
  • Refunds are also given where required by law.

4. How refunds are paid

  • Refunds are returned to the original payment method.
  • India (Razorpay): refunds are issued within 5–7 business days of approval; your bank may take a few more days to show them.
  • Outside India (Paddle): orders are processed by our reseller Paddle.com, the Merchant of Record, which issues refunds to the original payment method, usually within 5–10 business days. Paddle’s buyer terms also apply.

5. How to request a refund

Email [email protected] from your account email with your invoice number and the reason. We reply within one business day.

6. Changes

We may update this policy. Changes apply to payments made after the update date shown above.